Accessible service

Accessible buses

The low floor buses have a wheelchair ramp and a dedicated wheelchair space that can be used by nearly all wheelchair users. The driver will set the ramp to board and disembark. Please let the driver know if you then need additional help while using the ramp.

Arrangements can be made to test new or different wheelchairs for access to the buses by calling the customer services team.

In addition, the buses have kneeling suspension so they can be lowered to provide easy access for older people or people with disabilities. Passengers are advised to wait for the bus to completely lower before attempting to board. Please also use the handrails.
Should you require any additional assistance, please ask the driver who will be happy to help.

the accessibility card
For those passengers who may require a little extra assistance we are pleased to offer an accessibility card.

Catering for a range of special requirements, these cards allow the holder to discretely and confidently advise the driver of the help they need, as they board.

Cards are available at the Town Terminus Shop
or by calling 700456.

Getting the most out of the site: Accessibility

This section explores the accessibility of our website.

This website has been designed to ensure that users can experience all content on the site, regardless of their browser and operating systems. Our aim is to provide easy access to all users, particularly for elderly visitors and visitors with special needs. Partially-sighted users should be able to experience the site using screen-reading web browsers.

This website aims to comply with the requirements of the Disability Discrimination Act. If you would like to suggest changes to this site that would make it easier to use, please contact us.

Scroll down this page for further advice on the following areas:

  • Changing text sizes
  • Changing screen resolution
  • Adjusting mouse and keyboard settings

Changing text size

In adition to using the on-site controls, you can make the text larger or smaller by changing the settings on your browser . To do so, follow the instructions below:

Internet Explorer: Go to the 'View' menu at the top of the browser window. Select 'Text size' and select your desired text size setting e.g. select larger, smaller. Alternatively, if you have a mouse with a scroll-wheel, hold down the 'Control' key (Ctrl) on your keyboard and use the mouse scroll-wheel to change the text size.

Mozilla Firefox: Go to the 'View' menu at the top of the browser window. Select 'Text size' and select 'Increase' or 'Decrease' to go one size up or down.

Other browsers: For other browsers, please check the menus at the top of your browser window to find the text size controls.

Changing screen resolution

On PCs (running Windows 95 and upwards operating system): Go to the 'Start' button, then select 'Settings', then 'Control Panel', then 'Display', then 'Settings'. Select to change the desktop area by using the resolution sliding bar. We recommend a resolution of 1024 by 768 pixels or greater. We suggest a minimum resolution of no less than 800 by 600 pixels.

On Apple Macs: Use the Monitor & Sound Control Panel to change the resolution.

Adjusting mouse and keyboard settings

You can fine tune your mouse and keyboard settings (for example, to change the number of mouse clicks required to open a new window)

On PCs (running Windows 9598/NT/2000/XP and above): Click on the 'Start' button for your computer, then select 'Settings', followed by 'Control Panel', and then 'Accessibility’

On Apple Macs: Click on the 'System Preferences' button the toolbar at the bottom of the screen, then select 'Keyboard & Mouse'