below terms and conditions apply to the issue and use of the
puffinpass. Please read these terms and conditions to ensure you
understand them fully. CT PlusGuernsey Ltd reserves the right to amend
these terms and conditions from time to time and to post any amendments.
Plus Guernsey Ltd is the authorised bus service contractor on behalf of
The Environment Department (Environment and Infrastructure Committee,
from April 2016) Its principal place of business is Les Banques, St
Peter Port, Guernsey, GY1 2HZ.
Should you require any further assistance please contact the Customer Service team.
By phone: 01481 700456
In person: The KioskTown terminus
In writing: Les Banques, St Peter Port, Guernsey, GY1 2HZ
3. What is a puffinpass?
is a transport smart card that customers can use to travel on all
Guernsey bus services and is issued by CT Plus Guernsey Ltd.
puffinpass can be issued in various forms; i.e. for concessionary
travel* use,as a pre-paid travel productor period passes. In the case of
PAYG, credit can be added to your puffinpass as and when needed and
fares will be deducted as and when travel is undertaken on our
services.*Concessionary travel is subject to status.
purchasing a puffinpass you agree to be bound by these terms and
conditions and agree to be bound by and adhere to the CONDITIONS OF
TRAVEL applicable on our services.
4. Who can buy a puffinpass?
is intended that there will be a number of different products added to
the puffinpassportfolio. puffinpassavailableat present are the Pay As
You Gopuffinpass(PAYG), the Student puffinpass, prepaid and unlimited
puffinpass. ThePAYG product is available for anyoneto purchase and use.
5. How to purchase and start using a puffinpass
as you go (PAYG) is bought initially for £15. This will give an initial
£15 to be used as crediton the buses. Fares are then deducted at
theappropriate rate. N.B. Night Bus services charge a higher fare.
Top ups can currently be done either at The Kiosk or on the buses in
multiples of £5. The passwill not hold more than £100 credit. The
maximum credit limit is £100 and the passwill not permit top-ups that
will exceed this overall limit.
puffinpasswill remain the property of The Environment and
Infrastructure Committeeat all times and may be withdrawn or cancelled
or blocked if you fail to comply with these terms and conditionsor if it
is believed the puffinpasshas been altered, tampered with or misused.
Once cancelled, a puffinpasscannot be “re-activated”.
Plus Guernsey Ltd reserves the right to charge an administration fee
(currently £5) for the re-issue of a puffinpassif yours is lost or
stolen. CT Plus Guernsey Ltd will not charge an administration fee if
your puffinpasscard is faulty unless the fault/s are as a result of
misuse or the card has been tampered with so as to make it
electronically or visually unreadable.
CT Plus Guernsey Ltd replaces, withdraws, blocks or cancels your pass
in line with these terms and conditions we will transfer any balance on
your pass to a new pass, or, where CT Plus Guernsey Ltd refuses to
provide a new card in line with these terms and conditions, we will
refund to you an amount equivalent to the balance on your puffinpasscard
within 14 days. A refund of any remaining balance on your
puffinpasswill be subject to the payment of a £5.00 administration fee.
the direction of the Environment and Infrastructure Committeethe
puffinpassscheme maybe withdrawn at any time. The customer will be
entitled to a full refund of any remaining value or season ticket
validity on the puffinpassand no administration fee will applywhere the
scheme is withdrawn by The Environment Infrastructure Committee.
6. Using your puffinpass
must have your valid puffinpassavailable for inspection when travelling
at any time. You may only travel with your puffinpassif you present
your pass at the time of travel. If you are not able to present your
pass when travelling you will be required to pay for your journey
separately even though you may have credit available on your pass.A
puffinpasscan be registered at the puffinpass online shop (see 7A)
use the puffinpasson any participating bus service you must rest it on
the card reader after you have advised the driver of your destination.
Please treat the pay as you go (PAYG)pass as you would with a cash
using puffinpasspay as you go(PAYG), by resting your card on the reader
you authorise CT Plus Guernsey Ltd to debit your balance by an amount
equivalent to the value of the journey you are taking.
When you next top up your puffinpasspay as you go (PAYG) (minimum top
up of £5applies) if you go overdrawn, any overdrawn amount will be
debited automatically from the amount credited to your account.
d)You may not use your puffinpasspay as you go (PAYG) in partial payment with cash for any journey.
A student puffinpasscan be used for any daytime journeys, including
weekends and school holidays.A student puffinpasscannot be used for
journeys after ten o’clock at night.
f) Applications for a student puffinpassare available at the Kiosk at the Town terminus.
7. Adding credit to your puffinpass pay as you go (PAYG)
debit/ credit card and cheque payment (with guarantee card) top-up is
available at the Kiosk customer service desk at the Town terminus. Note
that the minimum card payment at the Kiosk is£10.
b)Cash top ups are also available on the bus.
c) All Pay as You Go top ups are done in multiples of £5.
d) Online top-up is available at the puffinpass online shop (see 7A)
7A. puffinpass online shop
The puffinpass online shop is for registration of your pass. Once
registered you may top-up your Pay As You Go puffinpass.The shop is
accessed through the www.buses.ggwebsite, click on the tab ‘shop’.
New productsadded to the online shop includea 7 day and 31 day
‘unlimited’ puffinpass. Once registered, theunlimitedproducts can be
Note it can take up to 48 hours for a top up or renewal to be active.
You may not see the top up or renewal if you travel before that time.
The7 day and 31 day puffinpass will activate as you first use them. A
renewal will not start until your previous time has expired. If you do
not travel after your previous time has expired, your renewal will only
begin when you first use the bus again.
e) A registered pass can be ‘hotlisted’, with the remaining funds
transferable to your new puffinpass. Note that replacement puffinpasses
are £5. Credit will then be transferred to the nearest £5 multiple with
you paying the cash amount to get to that figure. For example if you had
£29.10 on your ‘hotlisted’ Pay As You Go puffinpass, you would round up
with 90p to receive £30. The replacement pass would cost £5.
8. What to do if your puffinpassis lost or stolen
there is value on your puffinpasspay as you go(PAYG), you will only be
liable for any fares charged up to the point at which you notify CT Plus
Guernsey Ltd that your pass is lostor has been stolen.
to 8a above, any remaining credit on a registered puffinpasspay as you
go (PAYG) will be transferred to your replacement puffinpass.See point 6
and 7A for details of registering a puffinpass.CT Plus Guernsey Ltd
willcharge an administration fee to replace lostpuffinpasses.
9. Our liability to you
Plus Guernsey Ltd's liability to you is limited to the amount of credit
on your puffinpasspay as you go (PAYG) at any given time to the extent
permitted by Guernsey law.
Plus Guernsey Ltd is not liable to you for any indirect or
consequential losses or damage arising from any failing or fault of your
puffinpassor the smart card system generally.
Plus Guernsey Ltd accepts no liability to you for any loss or damage
suffered, or any failure to inform us that your puffinpasshas been lost,
damaged or stolen under as provided under clause 8a above.
Plus Guernsey Ltd shall not be liable to you for any loss suffered as a
result of any ticket being purchased where a service fails to run for
Should a bus stop or bus route not be able to operate fully or partly
due to external reasons beyond our control (but not limited to)
roadworks, diversions, accidents and severe weather, CT Plus shall not
be liable to refund journeys/trips/credit/days on any puffinpass.
10. Data protection and your personal information
Plus Guernsey Ltd is a data controller for the purposes of the Data
Protection (Bailiwick of Guernsey) Law,2001. CT Plus Guernsey Ltd will
process your data in accordance with the Act and will use your data for
the following purposes:
To provide you with the service you applied for and for ongoing administration of the service
To allow us to improve products and services we offer to our customers
For research and analysis including travel patterns
To enable us to provide anonymous data to the States of Guernseyif requested by them
To enable us to conduct surveys
For the prevention and detection of crime including fare evasion
To enable us to comply with our legal and regulatory obligations
ensure that we follow your instructions correctly and to improve
customer service, we may monitor and/or record any communication between
you and CT Plus Guernsey Ltd
b)We may use your information for marketing purposes as follows:
To let you know about related products and or services
To send you offers on behalf of selected third parties which we believe to be appropriate.
may contact you for the above purposes by post, email, telephone or
text messaging to SMS enabled devices depending on theinformation you
have provided to CT Plus Guernsey Ltd.
you do not wish to receive such information you may choose not to do so
by notifying CT Plus Guernsey Ltd by post, telephone, or email as set
out at clause 2. above. You may change your mind about your contact
preferences at any time.
e)We will only disclose your information to others in the following circumstances:
When we are legally obliged to do so
When there is a duty to disclose in the public interest
Where disclosure is necessary to protect CT Plus GuernseyLtd's interest (i.e. to detect crime or fare evasion)
Where you give us permission to do so
We will retain your information for the period that you have a
puffinpassregistered in your name in order to comply with these terms
We are looking for enthusiastic and experienced bus drivers to join our team at CT Plus Guernsey.Driving our fleet of modern buses across our network of scheduled and school services you will cover the island, from country to coast.For existing bus licence holders pay starts at £12.30 per hour, with £15.68 per hour for any work after 18:30hrs and all day Sundays. Training rate is £8.85 per hour for the first 2-3 weeks.Immediate starts are available for those with full PSV/PCV licences.
For those wanting to join our training programme or wanting an informal chat about working with us in the Channel Islands please contact Alaska Help on email email@example.com or by calling 01481 719238.