We’ve put together a few answers to your most commonly asked questions about the new bus service. We cover fares, Ormer cards, travel for older people and more.

Will my Ormer card still work on April 1?

Yes. Your Ormer card will work as normal on the new service. Any existing balances will transfer over – and you won’t have to do a thing. For people considering getting started with an Ormer card, new cards will be available shortly after 1 April 2012.

Will the fares go up?

No. The fares will stay exactly the same when we take over on the service. In the future, any fare increases would have to be agreed by the Environment Department.

Will the timetable and routes change?

No. Timetables and routes will stay exactly as they are – we want to ensure that people have as little disruption as possible. We will move to the regular summer timetable as normal in May.

In the future, we only ever change routes and timetables in consultation with the community to make the service better.

Will travel for older people still be free?

Yes. The policy of free travel for people over the age of 65 who are residents of Guernsey or Alderney travelling for free will continue. You will still need to show the driver suitable identification, such as your medical insurance card. Free travel does not apply to older people who are visiting the Island.

How do we get in touch with you?

You can reach us through our new contact details here 

So what will be different?

Working with the Environment Department, we’ve tried to make the transition to a new bus operator as easy as possible for everyone. On April 1 2012, we hope that you’ll notice almost no difference at all. We have plans in place to make the service work better, so over time, we hope you’ll notice an improvement in reliability and punctuality.

The other way the service will be different is that it will be run by a social enterprise. We don’t have shareholders, so we reinvest profits back into the communities where they are earned. You can find out more about social enterprise here.